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New research from Karbon explores how technology adoption, AI and connected systems are shaping accounting firm performance and why the right approach to technology could give firms a competitive edge.
Accounting firms have more technology choices than ever, but which approaches are making a real difference to growth, productivity and capacity?
Karbon's State of Technology in Accounting Report 2027 draws on more than 1,200 survey responses collected over two years to explore how firms are building their technology stacks, investing in AI and managing operational work.
The research highlights several important trends:
A performance gap is emerging: Among the US firms surveyed, tech-forward firms generate 28% more revenue per employee than firms that adopt technology more cautiously.
Technology stacks are growing: Firms now use an average of 14.6 tools, up from 12.7, with AI accounting for 94% of that growth.
AI is becoming more accessible: Nearly half of firms access AI through software they already use, rather than relying solely on separate tools.
Connected systems matter: Practice management software is increasingly becoming the central hub for coordinating operational work.
AI adds capacity: Firms are exploring how AI can complement their teams, helping them manage growing workloads and focus on higher-value activities.
The report offers accounting professionals a valuable opportunity to benchmark their approach to technology and consider where smarter adoption could support future growth.
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